At AtoBI, we pride ourselves on building ongoing partnerships with businesses that equip their teams with the skills needed to execute powerful Business Intelligence (BI) solutions. Through our consultancy, training and support services for organisations across Australia, we empower them to use BI in new and exciting ways.
No relationship better exemplifies this than the one we’ve built with Outcome Health, a Melbourne-based healthcare organisation. Outcome Health supports Primary Health Networks (PHNs), GPs and other primary healthcare professionals with a range of digital health solutions. Their Chief Information Officer Jason Ferriggi talks about the relationship he’s built with our team over the past six years and how we’ve helped Outcome Health come up with innovative solutions to resolve some tricky scenarios.
The beginning of the relationship with AtoBI
We approached Jason about six years ago. At the time, he was facing the challenge of having a large amount of data that needed to be presented in a more user-friendly format. In an attempt to find a solution to his problem, Jason decided to review all the BI tools currently available. At this point he hadn’t heard of Qlik or AtoBI.
“AtoBI wanted to come in and have a chat,” he recalls. “I said, ‘you know what, what do I have to lose? Come in guys and show me what you’ve got!’ They came in on a Friday afternoon around three o’clock and I said ’30 minutes guys, do your best.'”
“They showed me how the Qlik product worked and their experience with it and I was just blown away. I remember downloading the trial version that night and had my first report going in about two hours. I automatically saw the value in the tool.”
Ever since then, Jason’s been a firm advocate for Qlik and AtoBI, which is why he continues to use us in his current role at Outcome Health.
“[Qlik] hit the main characteristic of what a BI tool needs to be and that’s usability. It needs to be intuitive and it needs to break down the fear people have of interacting with tools in order to find some kind of analysis or insight.”
Helping Outcome Health out with the tricky stuff
As a digital health solutions provider, Outcome Health have their own in-house dev team that uses BI on a daily basis and handles most of the necessary work.
“AtoBI have been there to support us with the things we really need help with – not just your run-of-the-mill scenarios.”
“Our own team can handle about 90 per cent of our Qlik issues. AtoBI are our go-to people when we hit that 10 per cent,” says Jason. “We only go to them with the really hard stuff. They’ve been there to support us with the things we really need help with – not just your run-of-the-mill scenarios.”
“We may develop some things and we’re not 100 per cent sure whether we’ve done it correctly or whether it’s been optimised properly. So we ask AtoBI to come in and review our work – almost like an insurance policy – and that gives us peace of mind that we’ve done it right.”
So, what are some of these sticky scenarios?
Outcome Health works closely with a number of Australian PHNs. These entities are looking to receive funding to implement services that will benefit the community by getting them the healthcare they require. Because the financial decisions are based upon data, Outcome Health helps present it in a visual format that can be easily interpreted by all stakeholders.
The organisation built a report suite that gives PHNs the ability to interpret their data, and we’ve worked in close collaboration with them to help refine that report.
“We’ve come up with a really good shell and structure, and AtoBI are really adding value to the report so that it’s more usable for the PHN customers,” says Jason.
Recently, we also helped Outcome Health with some rate calculations in dashboards they were using for population health.
“One of the developers came up with a solution that as far as I know hadn’t been done anywhere else in the world. He’s come up with an amazing method of doing something that I didn’t think was possible,” says Jason.
“That’s the kind of problem solvers AtoBI are. They like being chucked in the deep end.”
“That’s the kind of problem solvers AtoBI are. The more complicated the issue, the more they seem to like it. This is unusual, because generally everyone likes to know what they’re doing, but they like being chucked in the deep end.”
General practice reporting
We also stepped in to assist with another report Outcome Health was using to monitor people who require a diabetes cycle of care. Because this report required manipulating the Qlik model in a different way, Outcome Health asked us to come in and help them build the page from scratch. Our developers built a data model and front end to enable them to produce the report and get it out to their partners.
“The report has been very well received,” Jason remarks. “But more importantly, we were able to see another way that Qlik can be used. We learn a lot from AtoBI. They’ll come in, give us all the codes and talk us through them. At the end of every engagement the whole dev team will sit down with the AtoBI consultant and they’ll say ‘tell us what you’ve done and how you did it.'”
A collaborative approach
This is a key reason why Jason enjoys working with us – the fact that our team doesn’t just come in, implement a solution and leave, but works closely with their dev team to educate them on how they can use the Qlik tool themselves. The three most advanced developers at Outcome Health have been using Qlik for about three years now, and one junior developer has been using it for a year.
“The AtoBIs of the world are great when you get stuck.”
Jason notes that in the beginning, his team would use us for around six weeks a year. Now, engagement levels have dropped to around two-three weeks, as the Outcome Health team picks up more and more from our consultants along the way. Jason sees this as an undeniable benefit:
“We want collaboration because we want to be able to do as much of this as we can ourselves. You don’t ever know it all, but with AtoBI you know where to find resources. The AtoBIs of the world are great when you get stuck. They don’t play their cards close to their chest – they want to get us skilled up so we’re up and running. They’re about empowering us.”
Do you want to empower your organisation to use BI tools that will help you out of tricky situations? We’re always here to help! Reach out to us for more information.