Central Queensland, Wide Bay, Sunshine Coast PHN

Established by the Australian federal government in 2015, 31 Primary Health Networks (PHN) around the country are a vital part of our healthcare infrastructure. Devised as a system to support medical services for thousands of patients – particularly those at risk of poor health outcomes – PHNs are responsible for commissioning services in communities, in areas of:

  • mental health;
  • alcohol and other drugs;
  • supporting general practitioners;
  • primary care.

Central Queensland, Wide Bay, Sunshine Coast PHN services a vast area of the state, improving outcomes across three unique regions. The need for clear data across those areas – informing reporting and program performance management – makes an intuitive and efficient analytics solution essential, and when the time came to reboot the existing system, the PHN came to AtoBI.

Dan White, Quality Assurance Officer for the Central Queensland, Wide Bay, Sunshine Coast PHN, spoke to us about the organisation’s needs and experience with AtoBI.

A problem of connection

While the PHN had several data sources – from Google Analytics, a client information management (CIM) system and contract management system – the lack of connectivity between these disparate sources was causing problems.

“It was really difficult to contextualise overall program performance, both to manage performance from a service delivery point of view but also with our reporting back to the Department of Health,” says Dan. “We wanted a single source of truth.”

That’s not to say the existing systems weren’t useful – Dan stresses the CIM solution is critical for the running of the organisation’s various programs. For detailed reporting, however, a more robust business intelligence (BI) system was necessary.

“The CIM system is used by a number of host agencies. It provides a selection of pre-prepared reports but they didn’t meet our complete needs, particularly with respect to visualisation of data. It was cumbersome to undertake regular data reviews with respect to quality and trend analysis,” Dan noted.

“We also had three separate instances of a CIM system, and we couldn’t compare across our three regions with ease.”

Searching for a better solution

Once the need for a more sophisticated BI solution was identified, Dan and his team knew they needed a provider that had experience within the PHN environment and the programs they managed.

“We were wanting someone experienced in total BI solutions – analysis, design, implementation and ongoing support. It was important to identify a provider that took the time to truly partner with us to enable the implementation of a best practice, effective solution,” he says.

They found that partner in AtoBI, who examined the needs of the PHN and delivered a solution that streamlined the analysis and reporting process.

“We’re now able to undertake self-service analysis with ease. Data elements that were previously difficult to compare are now connected much more simply, and we now have a single source of truth to support program oversight and management,” says Dan.

As a data and outcome-focused organisation, it’s critical for the PHN to have the right information in the right place when they need to access it. The solution provided by AtoBI is now assisting the organisation to effectively meet that goal.

Central Queensland, Wide Bay, Sunshine Coast PHN’s partnership with AtoBI

There’s little argument that leveraging analytics technology is immensely valuable in all industries nowadays, and Dan’s advice for any organisation investigating their own solution is to not hold back.

“We recommend that people be committed to embracing analytics and all that that entails. Don’t overcomplicate the process, but identify champions from executive to officer level and deliver iteratively,” he says, adding that it’s important to seek out the right strategic partners.

“It’s one thing to identify a provider, but it’s another to have a provider that wants to truly understand your needs, and really work to identify what it is you’re trying to achieve.”

For the Central Queensland, Wide Bay, Sunshine Coast PHN, that partnership led them to AtoBI.

“AtoBI genuinely sought to partner with us to achieve our needs. Their consultants were responsive, innovative and sought to implement best practice, the entire way through the process.”

Regardless of your own industry, AtoBI can deliver a similarly effective solution based on your requirements. Speak to us today to start the analytics and BI journey.

Healthcare Facility in Victoria

The team at AtoBI has worked with many large organisations across Australia, and we were recently approached by a leading specialist cancer treatment and research facility in Victoria to implement an intuitive business intelligence system to provide critical insight into patient management systems.

Given the important nature of the facility, having IT systems capable of supporting operations is essential. When the time came for a revamped analytics solution to help manage patient administration and reporting compliance, the facility turned to AtoBI and Qlikview.

The need for a better system

While the facility had elements of a BI strategy in place beforehand, changes to some core systems meant a more sophisticated solution was required. One issue was the change of critical source systems – most importantly patient administration and a radiotherapy information system. While the old patient admin system was switched off, the team still relied on it as a source for some of its radiotherapy data.

A necessary part of the transition to a new system was gaining the ability to work with particular segments of information at a given time, something that wasn’t easy under the old platform, and the solution in use prior to Qlikview implementation was essentially static.

The facility’s operational planning and performance team examined several other BI options, but already had experience in the Qlikview environment with some reporting, and ultimately decided Qlikview was the tool of choice. The dynamic nature of the product allows them to slice and dice data a lot better, making the process of implementation much smoother.

Experiencing the benefits of Qlikview

AtoBI’s developers not only deliver the solutions to customers, they make sure to work closely with key people throughout the process. This case was no exception – in addition to designing and delivering the new Qlikview solution, they were on hand to assist with every stage of implementation.

For the first day and a half, our application developer sat with the client’s team to gain an understanding of where the data was sitting in the server and how to extract it to the application, and they spent the rest of the time with the key business users. If questions arose, the right people had access to the developer so they could resolve them relatively quickly and move on.

All of that consultation and support resulted in a system that meets the needs of the facility, whether in terms of patient administration or reporting requirements. Being a critical part of Victoria’s healthcare services, there was a significant amount of state-level reporting required which was proving to be a challenge.

AtoBI was able to build a sophisticated, intuitive outpatients dashboard for the facility, providing the ability to grab the extracts that were posing a problem and upload 3-6 months worth in very quick succession.

Moving forward, the Qlikview system is making it easier for our customer to liaise with other agencies, and even expand use of the dashboard into new areas. Submitting monthly data to the Department of Health has been streamlined, and the operational planning and performance team has even been able to internally develop an additional sheet – based on the AtoBI dashboard – to capture further components of the statewide reporting they need.

AtoBI’s success with the the project is the result of years of experience and tireless devotion to providing the solutions our customers require. Speak to us today about your organisation’s own analytics needs.